Learn ! Share ! Repeat

In the  Previous Blog  we have seen the survey creation and its component. In this blog we will walk through to design the survey. Survey Designer handles the survey page representation, you can a series of question and choose the response type you want to suggest to the user. Steps to create Survey in Designer: Click on Top right hand side Survey drop down and select Designer.       2. Survey Contains three section, Welcome Page , Question/Answer designer , Complete Page .            You can edit each component by clicking Edit button.     3. You can drag your Question/Answer elements from right side of the page and drop it on the part          [Drag a question here].     4. After creating all pages Click on Validate Survey ,   It will take some time to get Survey                      validate, ...

One of the most interesting feature of Dynamics CRM 2016 was Voice of  the Customer Survey . Now you can send survey link to your customer asking about the feedback regarding product and services. The survey can be taken on all platform that CRM supports. Voice of customer gives you the viability to distribute the survey and store the response in dynamics crm. Voice of Customer is available as an add-on in Dynamics CRM. After creating your Dynamics CRM instance go to  portal.office.com  and click on Admin. Click to manage Dynamics CRM and in APPLICATIONS tab you will get Voice of Customer add-on. Select Voice of Customer and click on Manage, you have to select the instance for which you want to configure Survey functionality. Once the VOC steup completed refresh your CRM instance and Voice of Customer will be available in navigation pane. Steps to create Survey - Create Theme for your Survey: Themes gives you capability to change the color of  Survey...